---
title: eWebinar Schedule + Chat Setup Guide (PICK A SCENARIO)
description: Follow this setup guide to quickly configure the Schedule and Chat of your eWebinar in a way that fits with your team's goals and capacity.
---

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1. [Help Center](https://hubspot.ewebinar.com/help?hsLang=en)
2. [Getting Started Right](https://hubspot.ewebinar.com/help/getting-started-right?hsLang=en)
3. [Schedule & Chat Setup Guide](https://hubspot.ewebinar.com/help/getting-started-right?hsLang=en#schedule-chat-setup-guide)

# eWebinar Schedule + Chat Setup Guide (PICK A SCENARIO)

When deciding how to configure the **Schedule** and **Chat** of your eWebinar:

1. **Pick one of the four scenarios below**, the one that most closely fits with what you are trying to accomplish.
2. **Configure the [Schedule tab](https://hubspot.ewebinar.com/help/ewebinar-schedule-chat-setup-guide#schedule) and [Chat tab](https://hubspot.ewebinar.com/help/ewebinar-schedule-chat-setup-guide#chat) of your eWebinar** to support your scenario. ([Scroll down](https://hubspot.ewebinar.com/help/ewebinar-schedule-chat-setup-guide#configure) to see how.) Adapt or blend the scenarios as needed.
3. **SCENARIO 1 ONLY:** Decide whether to enable **Replays** in your **Schedule**.   
   [Learn how to make that decision](https://hubspot.ewebinar.com/help/guide-to-using-replays-in-ewebinar?hsLang=en)

### Four common scheduling scenarios

*Click the name of the scenario below for more details.*

|  | **Scenario 1** | **Scenario 2** | **Scenario 3** | **Scenario 4** |
| --- | --- | --- | --- | --- |
| Scenario | **[Recommended Default](https://hubspot.ewebinar.com/help/scenario-1-recommended-default?hsLang=en)**    Best for most companies | **[Strict Chat Coverage](https://hubspot.ewebinar.com/help/scenario-2-strict-chat-coverage?hsLang=en)**  High response accountability | **[Scheduled Sessions Only](https://hubspot.ewebinar.com/help/scenario-3-scheduled-sessions-only?hsLang=en)** Event-style (simulive) | **[Self-Serve Library](https://hubspot.ewebinar.com/help/scenario-4-self-serve-library?hsLang=en)** On-demand only (no chat) |
| Overall benefit | **HIGHEST** | High | Minimal | Moderate |
| Overview | **Maximize reach, attendance, and engagement** with scheduled, on-demand, and just-in-time webinars, and ([optionally](https://ewebinar.com/help/guide-to-using-replays-in-ewebinar)) replays. Expectations of chat response times are managed through your [Housekeeping script](https://docs.google.com/document/d/1H2THNfk_Fds0sNwpQBU47vbgkUkjgBncLVN_ndjcBp0/copy) and [Auto response](https://ewebinar.com/help/feature-glossary-of-best-practices-chat-tab#auto-response). **Your actual response time is up to you.** | Designed for teams with **strict chat response time** **requirements** (SLA). Sessions only happen when you’re actually staffed to respond, and expectations around chat match your coverage window. | Best for teams who want to have the same schedule they had with live webinars but remove the burden of presenting (aka [simulive](https://ewebinar.com/blog/simulated-live-webinar)). This makes it easier on the  presenter, but **will not likely increase attendance** because sessions are still limited to scheduled times. | Maximize availability by offering on- demand access at all times. Operationally simple, but eliminates real-time chat, and **loses the feeling of a high-touch experience.** |
| Chat response time | Flexible  At your discretion | Immediate  During hours of coverage | Immediate Only during scheduled | N/A  Responses by email or never |
| Availabil-ity | Highest | Medium | Low | High |

When in doubt, choose **Scenario 1**,  the [recommended default](https://hubspot.ewebinar.com/help/scenario-1-recommended-default?hsLang=en). It will maximize the availability of your webinar — which will improve your reach, attendance rate, and even level of engagement — while giving you the flexibility to respond to chat in whatever way you choose. (eWebinar was specifically designed to make this possible.)

### Recommend configuration by scenario

#### **Schedule tab**

| Feature | **Scenario 1** | **Scenario 2** | **Scenario 3** | **Scenario 4** |
| --- | --- | --- | --- | --- |
| [Event type](https://ewebinar.com/help/feature-glossary-of-best-practices-schedule-tab#settings) | Recurring | Recurring | Recurring | On-demand only |
| [Scheduled](https://ewebinar.com/help/feature-glossary-of-best-practices-schedule-tab#scheduled) Recurrence | Yes (Weekly) | Yes (Weekly) | Yes (Weekly or less) | No (N/A) |
| Days | Mon–Fri | Up to 5 weekdays | At least 1 day | N/A |
| Session times | 11am, 2pm, 6pm | Up to 4 per day within coverage | At least 1 time | N/A |
| [Time zone](https://ewebinar.com/help/feature-glossary-of-best-practices-schedule-tab#time-zone) | Attendee’s | Fixed (Yours) | Fixed (Yours) | N/A |
| [On-demand](https://ewebinar.com/help/feature-glossary-of-best-practices-schedule-tab#on-demand) | Yes | Yes | No | Yes |
| [Just-in-time](https://ewebinar.com/help/feature-glossary-of-best-practices-schedule-tab#just-in-time) | Yes | Yes | No | No |
| [Replays](https://ewebinar.com/help/feature-glossary-of-best-practices-schedule-tab#replays) | [Optional](https://hubspot.ewebinar.com/help/guide-to-using-replays-in-ewebinar?hsLang=en)\* | No\* | No\* | Yes |
| [Hours of operation](https://ewebinar.com/help/feature-glossary-of-best-practices-schedule-tab#hours-of-operation) | Weekdays, 9am–6pm | Your coverage hours | N/A | No |
| Allow OD outside hours | Yes | N/A | N/A | N/A |
| Set hours in a fixed time zone | No  (Attendee’s) | N/A  (Already fixed) | N/A (Already fixed) | N/A |

#### **Chat tab**

| Feature | **Scenario 1** | **Scenario 2** | **Scenario 3** | **Scenario 4** |
| --- | --- | --- | --- | --- |
| [Chat preferences](https://ewebinar.com/help/feature-glossary-of-best-practices-chat-tab#preferences) | Chat | Chat\* | Chat\* | Email form only, or disabled |
| [Welcome messages](https://ewebinar.com/help/feature-glossary-of-best-practices-chat-tab#welcome) | Yes | Yes\* | Yes\* | N/A |
| [Auto response](https://ewebinar.com/help/feature-glossary-of-best-practices-chat-tab#auto-response) | Yes | Yes | Yes | N/A |

\* If **Replays** are disabled in your **Schedule**, but you want to keep replay links in your follow-up emails (recommended), you can use the[replay welcome message](https://ewebinar.com/help/feature-glossary-of-best-practices-chat-tab#welcome-replays) to manage response-time expectations for **Replays** (recommended), switch **Replays** to **Email form only** in **Chat preferences** (good for **Scenario 2**), or disable chat altogether (generally not recommended.)

- [Getting Started Right](https://hubspot.ewebinar.com/help/getting-started-right?hsLang=en#main-content)

    - [START HERE! 👇](https://hubspot.ewebinar.com/help/getting-started-right?hsLang=en#start-here)
    - [Schedule & Chat Setup Guide](https://hubspot.ewebinar.com/help/getting-started-right?hsLang=en#schedule-chat-setup-guide)
- [Plan, Script & Record](https://hubspot.ewebinar.com/help/plan-script-record?hsLang=en#main-content)

    - [Develop a presentation that works](https://hubspot.ewebinar.com/help/plan-script-record?hsLang=en#develop-a-presentation-that-works)
    - [Adapt your script for automation](https://hubspot.ewebinar.com/help/plan-script-record?hsLang=en#adapt-your-script-for-automation)
    - [Record your presentation](https://hubspot.ewebinar.com/help/plan-script-record?hsLang=en#record-your-presentation)
- [Create & Configure](https://hubspot.ewebinar.com/help/create-configure?hsLang=en#main-content)

    - [Create your eWebinar](https://hubspot.ewebinar.com/help/create-configure?hsLang=en#create-your-ewebinar)
    - [Schedule: Choose when and how people can atttend](https://hubspot.ewebinar.com/help/create-configure?hsLang=en#schedule-choose-when-and-how-people-can-atttend)
    - [Notifications: Set up reminders and follow-ups](https://hubspot.ewebinar.com/help/create-configure?hsLang=en#notifications-set-up-reminders-and-follow-ups)
    - [Interactions: Pre-program engagement & manage video](https://hubspot.ewebinar.com/help/create-configure?hsLang=en#interactions-pre-program-engagement-manage-video)
    - [Chat: Configure chat for your goals and availability](https://hubspot.ewebinar.com/help/create-configure?hsLang=en#chat-configure-chat-for-your-goals-and-availability)
    - [Registration: Design your registration experience](https://hubspot.ewebinar.com/help/create-configure?hsLang=en#registration-design-your-registration-experience)
    - [Settings: Customize the webinar experience](https://hubspot.ewebinar.com/help/create-configure?hsLang=en#settings-customize-the-webinar-experience)
    - [Webinar Series: Build structured learning paths](https://hubspot.ewebinar.com/help/create-configure?hsLang=en#webinar-series-build-structured-learning-paths)
- [Publish & Promote](https://hubspot.ewebinar.com/help/publish-promote?hsLang=en#main-content)

    - [Test and publish your eWebinar](https://hubspot.ewebinar.com/help/publish-promote?hsLang=en#test-and-publish-your-ewebinar)
    - [Share and embed your eWebinar](https://hubspot.ewebinar.com/help/publish-promote?hsLang=en#share-and-embed-your-ewebinar)
    - [Registration and access options](https://hubspot.ewebinar.com/help/publish-promote?hsLang=en#registration-and-access-options)
- [Integrate & Track](https://hubspot.ewebinar.com/help/integrate-track?hsLang=en#main-content)

    - [CRM setup and property mapping (e.g. for a sales funnel)](https://hubspot.ewebinar.com/help/integrate-track?hsLang=en#crm-setup-and-property-mapping-e-g-for-a-sales-funnel)
    - [Scripts and tracking pixel setup](https://hubspot.ewebinar.com/help/integrate-track?hsLang=en#scripts-and-tracking-pixel-setup)
    - [CRM and marketing automation integrations](https://hubspot.ewebinar.com/help/integrate-track?hsLang=en#crm-and-marketing-automation-integrations)
    - [Chat, SMS, WhatsApp, and email integrations](https://hubspot.ewebinar.com/help/integrate-track?hsLang=en#chat-sms-whatsapp-and-email-integrations)
    - [Video import integrations](https://hubspot.ewebinar.com/help/integrate-track?hsLang=en#video-import-integrations)
    - [Payment integrations](https://hubspot.ewebinar.com/help/integrate-track?hsLang=en#payment-integrations)
    - [Course and certification integrations](https://hubspot.ewebinar.com/help/integrate-track?hsLang=en#course-and-certification-integrations)
    - [Custom integrations](https://hubspot.ewebinar.com/help/integrate-track?hsLang=en#custom-integrations)
- [Webinar Dashboards](https://hubspot.ewebinar.com/help/webinar-dashboards?hsLang=en#main-content)

    - [Dashboard basics](https://hubspot.ewebinar.com/help/webinar-dashboards?hsLang=en#dashboard-basics)
    - [Understand analytics and performance](https://hubspot.ewebinar.com/help/webinar-dashboards?hsLang=en#understand-analytics-and-performance)
    - [Moderate and respond to chat](https://hubspot.ewebinar.com/help/webinar-dashboards?hsLang=en#moderate-and-respond-to-chat)
- [Account & Subscription](https://hubspot.ewebinar.com/help/account-subscription?hsLang=en#main-content)

    - [Manage your subscription and add-ons](https://hubspot.ewebinar.com/help/account-subscription?hsLang=en#manage-your-subscription-and-add-ons)
    - [Set up team roles and permissions](https://hubspot.ewebinar.com/help/account-subscription?hsLang=en#set-up-team-roles-and-permissions)

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