Schedule + Chat Setup Guide (START HERE)
Follow this setup guide to quickly configure the Schedule and Chat of your eWebinar in a way that fits with your team's goals and capacity.
Below are four common approaches to scheduling. When deciding how to configure the Schedule and Chat of your eWebinar:
-
Choose the scenario that most closely fits with your team’s goals, capacity, and how quickly you feel you must respond to chat.
- Scroll down to see how you should configure the Schedule and Chat tabs of your eWebinar to support this scenario, adapting things as needed.
Four common scheduling scenarios
|
Scenario 1 |
Scenario 2 |
Scenario 3 |
Scenario 4 |
|
|
Scenario |
For most teams (Default) |
High accountability |
Event-style |
On-demand only |
|
Summary |
Maximize attendance and engagement with scheduled sessions, on-demand, just-in-time, and (optionally) replays. Chat expectations are managed through your housekeeping script and auto response — your response time is up to you. |
Designed for teams with strict chat response-time requirements (SLA). Sessions only appear when you’re actually staffed to respond, and chat expectations match your coverage window. |
Best for teams who want to keep the same schedule they had with live webinars but remove the burden of presenting. This improves presenter workload, but will not likely increase attendance because sessions are still limited to scheduled times. |
Maximize immediacy by offering on- demand access at all times. Operationally simple, but eliminates real-time chat as a channel for communication. |
|
Chat response time |
Flexible (at your discretion) |
Immediate During coverage hours |
Immediate During scheduled only |
None Email only or never |
|
Availabil-ity |
High with scheduled fallback |
Medium |
Low |
High |
If in doubt, choose Scenario 1, the recommended default. It will maximize the availability of your webinar — which will improve your attendance rate and reach — while giving you the flexibility to respond to chat in whatever way you choose.
Recommend configuration by scenario
Schedule tab
|
|
Scenario 1 |
Scenario 2 |
Scenario 3 |
Scenario 4 |
|
Event type |
Recurring |
Recurring |
Recurring |
On-demand only |
|
Scheduled |
Yes (Weekly) |
Yes (Weekly) |
Yes (Weekly or less) |
No |
|
Days |
Mon–Fri |
Up to 5 weekdays |
At least 1 day |
N/A |
|
Session times |
11am, 2pm, 6pm |
Up to 4 per day (within coverage) |
At least 1 time |
N/A |
|
Time zone |
Attendee’s local |
Fixed (Your time zone) |
Fixed (Your time zone) |
N/A |
|
On-demand |
Yes |
Yes |
No |
Yes |
|
Just-in-time |
Yes |
Yes |
No |
No |
|
Replays |
Optional |
No |
No |
Yes |
|
Hours of operation |
Weekdays, 9am–6pm |
Your coverage hours |
N/A |
No |
|
Allow OD outside hours |
Yes |
No |
N/A |
N/A |
|
Set hours in a fixed time zone |
No (Attendee’s time zone) |
N/A (Fixed by default) |
N/A |
N/A |
Chat tab
|
|
Scenario 1 |
Scenario 2 |
Scenario 3 |
Scenario 4 |
|
Chat preferences |
Chat |
Chat |
Chat |
Email form or disabled |
|
Welcome messages |
Yes |
Yes |
Yes |
N/A |
|
Auto response |
Yes |
Yes |
Yes |
N/A |